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TERMS AND CONDITIONS

This is the official site of AMAZON ATTESTATION & DOCUMENTS CLEARING LLC(“Company”), a company duly incorporated under the laws of UAE and other sites linking to these Terms of Service, including mobile versions of such sites (collectively, the “Sites” or, individually, a “Site’’) operated under the brand name “Amazon Attestation”.

These Terms of Service (the "Terms") apply to those Users who avail the services of Amazon Attestation offered by Amazon Attestation (together referred to as “Services”) whichis theUAE's most reliable certificate attestation enterprise.

"You” “Yourself”, “Your” and (or) “Yours” refer to any person who uses the Site and (or) the Services. The term “use” includes accessing, downloading, or utilizing any Site and (or) Service component. BY USING THE SITE AND (OR) SERVICE, YOU ACCEPT THESE TERMS AND CONCLUDE A LEGALLY BINDING CONTRACT BETWEEN YOU (sometimes referred to herein as ”You” or ”Your” or “User”) AND AMAZON ATTESTATION & DOCUMENTS CLEARING LLC (sometimes referred to herein as “We” or ”Us” or ‘'Company’').

  1. SCOPE OF SERVICE

Amazon Attestation is Amazon Attestation & Documents Clearing having Businessmen Service Centers in Dubai, Ajman, and other Emirates in UAE.You can get your documents attested by the embassy and MOFA with our reliable Amazon Attestation Services. Contact us now for brief and effortless attestation of your important Documents. We provide legalization for one hundred and fifty+ countries from UAE.

Our Services include:

  1. Commercial Document Attestation

Commercial/Business document attestation service is provided at Amazon attestation / MOFA UAE.

  1. Certificate Attestation​ Services

We also provide attestation of all Educational/Personal certificates for Birth, Degree, Marriage Certificates etc.

  1. MOFA Attestation​

MOFA Attestation at Amazon Attestation Services provides the Ministry of Foreign Affairs attestation services within 24 hours in UAE.

  1. Consulate Attestation

We also performEmbassy/Consulate Attestation in UAE since according to the UAE laws, any document or certificate which is issued by a foreign state must be attested.

  1. Family Visa Service​ in UAE

We offer affordable and fast visa services in UAE for all types of family, employment, investors and visit visa.

  1. Translation Service​ (Worldwide) 

We deliver Certified Best Legal Translation in the world for more than 100 languages including Arabic, English, and French, German, Russian, Chinese and Interpretation services in UAE.

 

  1. Collection and Delivery:

As a complimentary service, we offer the collection and delivery of documents worldwide, excluding remote areas. This service can be arranged through courier services or by utilizing Amazon attestation staff that will collect or dispatch documents to the requested address. Alternatively, you are welcome to collect the documents from our office once they are ready.

Please note that the time provided for document attestation signifies the commencement of the process from the day following the document's arrival at our office. While we strive to complete the collection and delivery within the specified timeframe as a courtesy, it is important to understand that this does not constitute a contractual obligation on our part.

 

  1. Undelivered Documents:

If you are unable to collect the document from Amazon attestation or accept the delivery provided by Amazon Attestation, we kindly request a written confirmation from you within 30 days of order completion indicating when you will receive the document. Please note that Amazon attestation reserves the right to deny or destroy any documents from clients who do not collect them within 30 days of order completion.

 

  1. Ready For Delivery:

Once the document is ready for delivery, we will notify the customer accordingly. If the document is not collected within 30 days, an additional service charge will be applied.

 

  1. Delayed Orders:

The attestation process is subject to the rules and regulations set by Government Entities. Please note that these rules, regulations, and specific timeframes may change without prior notification from the respective Government Departments and consular offices. Any delays in the process can only be communicated afterward. Factors such as system failures at government offices, local public holidays, climate conditions, political disputes, and other similar circumstances may also contribute to delays. Amazon Attestation cannot be held responsible for such delays. We will promptly inform clients about these delays, which will be considered non-working days.

Additionally, it is important to understand that we will not be held responsible for any document rejected during attestation due to the document's non-eligibility. In such cases, we reserve the right to payment for the costs incurred until the rejection is confirmed.

 

  1. Damaged Documents:

During the attestation process, each document goes through the hands of more than 100 individuals. We take full responsibility for any damage to the documents and will conduct a thorough investigation in such cases. In any case, the document will only be released once full payment has been received. Alternatively, Amazon Attestation can provide a letter accepting responsibility for the damage.

However, please note that we are not liable for the following types of damages:

  • It is not advisable to laminate certificates because attestation is typically done on the reverse side of the document. If you plan to travel abroad again and require further attestation, all laminations will need to be removed. However, when removing the lamination, there is a possibility of unavoidable damage, especially if the document is old. Although rare, any damage that occurs during the removal process would be due to the adhesive relationship between the lamination and the document.

  • When it comes to courier services, major companies typically accept standard-sized envelopes. If your certificate is larger, it may need to be folded to fit the required size. Stapling is a common practice in embassies, and we cannot be held responsible for any stapling that occurs during the attestation process.

  • Regarding fake documents, it is important to note that the authenticity of the document is the sole responsibility of the submitter. We will not be held liable for any consequences that arise due to document duplicity. The submitter will be responsible for any legal liability or costs associated with such actions.

 

  1. Modifications:

We may add or remove features to or from the Service, or modify the design of existing features of the Service, at any time, at our sole discretion, without notice to you.

 

 

 

  1. Territory:

The use and access to the Site are free of any territorial restrictions unless prohibited by your local legislation. However, it is your responsibility to determine that your specific actions using this Site and your participation in the Services are in compliance with laws, rules and regulations applicable to you. You are solely responsible for all Content posted by you in Amazon Attestation and commercial and other business you may have entered into between you and another user/ third-party. The use and access to the Site are free of any territorial restrictions, unless prohibited by Your local legislation.

 

 

  1. Service Level Agreement:

We will use commercially reasonable efforts to provide the Services under these Terms; however, you acknowledge that we cannot guarantee that the same will meet Your needs.

User experience may vary depending on the type of the device and the operating system that you use, and we accept no responsibility for any lack of functionality due to your equipment (including your device, internet connection, operating system or settings and software).

We have implemented measures to ensure that our Site is secure. However, there is no guarantee that our Site is immune to hacking and virus attacks. You will ensure that You have requisite anti-malware and antivirus software on Your mobile device and computer to ensure its safety.

 

  1. USER CONTENT

Visitors are prohibited from sharing content that violates the law, promotes anti-constitutional organizations, contains racist, pornographic, sexist, or harmful material, and infringes on the rights of third parties such as copyright and commercial property rights. Additionally, content that is defamatory, threatening, or violates the privacy or publicity rights of others is not allowed.

Visitors are responsible for the content they share, and the platform reserves the right to remove any content deemed inappropriate. While the platform does not review all posted content, it does not endorse or guarantee the accuracy or usefulness of the material. The platform has the right to refuse or remove any content that violates their policies or is deemed harmful or objectionable. They also have the discretion to terminate or deny access to the website to any individual or entity for any reason.

It is important for users to comply with these guidelines and be aware of their responsibilities when sharing any content on the website.

 

 

4.PRICING, TERMS OF PAYMENT AND REFUND POLICY

a) Payment information.The payment shall be made in the local currency equivalent to the standard conversion rate advised by the particular office.

We offer multiple payment options including bank transfers, cheques, card machines, and cash. The pricing for our services may vary depending on the specific requirements of each client. It's important to note that all pricing is subject to change.

If there are any changes in government fees or processes related to Business Setup, License Renewal, Document Attestation, Translation services, Visa processing services, Tas-heel services, Amer-service, Emirates ID & Medical Typing, Ministry services, and PRO services that result in increased charges, we will inform the client in advance. We will proceed with the updated charges only after obtaining the client's verbal or written (electronic/non-electronic) confirmation. The additional fee in such cases shall be paid by the clients. It should also be noted that, any kind of documents shall be delivered or can be collected only after we have received the full payment from the client.

 

  1. Taxes. Any payment you have agreed to make to Us is subject to any applicable taxation or similar financial imposition. You are responsible for paying any additional sum imposed in this way. For example, many of Our Services are subject to value-added tax, which You are required to pay to Us.

 

 

  1. Invoicing. Invoices are sent by us. You shall pay all amounts invoiced in accordance with these Terms by means of electronic transfer of funds, card or cash. You are responsible for any outgoing bank transfer charges associated with the payments you make hereunder.

 

 

  1. Moment of Payment fulfillment. All payment obligations of you shall be deemed fulfilled when the sums due are credited to us.

 

 

  1. Suspension and termination for non-payment. If any amount owed by you under these Terms is overdue, we shall send a notification to you either via email or via any other reasonable means of communication. If you do not pay the fees when due, We may, without limiting its other rights and remedies, suspend the provision of the Services to You until the owed amounts are paid in full.

 

 

  1. Cancellation of order or rejection by the authority.In case the client cancels the order at any time during the attestation or other process, we shall have the right to charge you the costs incurred to the point of cancellation and a proportionate service charge. If the process has been completed at the time of cancellation, we reserve the right to the payment of the full fee quoted.

The customer can cancel the service at any time. A service charge plus the charges for the processing completed (if applicable) will be charged in such case. The document which is rejected by any department shall also have similar charges.

 

  1. Refund Policy.

Once payment is made and processing is initiated, if there is a rejection from the relevant government department, the government charges will be eligible for a refund. However, our service charges and the costs incurred to the point of rejection or cancellation will still be imposed and non-refundable. The refund will be processed through a bank transfer within 15 to 25 working days.

Additionally, If a client decides not to proceed with Amazon Attestation Services before the initiation of the process, we may refund the government fee only and not our service charges.

Regarding refunds, customers have a 90-day window to claim the refund after the cancellation of the process. Claims made after 90 days will not be accepted. It is important to comply with the required documents and any additional documentation as per the Government rules. If the client fails to provide the proper documents resulting in rejection from the government, the processing amount and our service charges will not be refunded.

 

 

  1. OWNERSHIP OF INTELLECTUAL PROPERTY RIGHTS

 

  1. Ownership. This Site and any materials incorporated by the Company on this Site including, without limitation, any text, graphics, images, artwork, illustrations, photographs, animations, music, video, audio, audiovisual works, designs, logos, software and any other content, (other than the Content) (collectively referred to as “Material”) are protected by copyrights, patents, trade secrets or other proprietary rights owned by or licensed to the Company, authorized third-parties and/or its licensors (“Copyrights”). Some logos or other images incorporated by the Company on this Site are also protected as registered or unregistered trademarks, trade names and/or service marks owned by or licensed to the Company or other third-parties (“Trademarks”). Using our Services does not give You any ownership of any intellectual property rights in our Services, the Material, Copyright or Trademarks.

 

  1. Trademarks. Our trademarks, trade dress, logos, and other intellectual property may not be used in connection with any product or service without Our prior written consent. All trademarks are provided for You for information purposes and do not grant You a licence to use them. Neither title nor intellectual property rights are transferred to You.

 

 

  1. Feedback. If you provide to us with comments regarding the Service or ideas on how to improve it (Feedback), please note that by doing so, you acknowledge and agree that We may use and incorporate Feedback into the Service and Site or for other business purposes without compensation to You and restriction.

 

  1. Third-Party Software. The Service and Site may contain components of other Third-Party Software, which are the property of their respective owners.

 

  1. DISPUTE RESOLUTION

 

  1. Dispute resolution procedure. If you have reason to believe that your rights and interests have been violated in connection with your use of our Service, or wish to report any security breach, please feel free to contact Us at info@mofauae.com. We will acknowledge the receipt of the complaint at our earliest convenience and shall try to respond within fifteen business days from the date of its receipt.

 

  1. The response shall be sent to your e-mail address as indicated in the complaint. If the parties fail to resolve the dispute in this manner, the dispute shall be resolved in accordance with these Terms. We are not obligated to respond to anonymous complaints or complaints from users who cannot be identified with the data they provided to register. All dealings, correspondence, and contacts between You and Us shall be made or conducted in the English language.

 

 

  1. Applicable Law. These Terms shall be governed by and construed in accordance with the laws of UAE and shall not be governed by the conflict of law rules or choice of law rules of any jurisdiction.

 

  1. Jurisdiction. Any and all disputes, controversies, or differences in opinion arising out of or relating to these Terms shall be resolved through arbitration in accordance with the arbitration rules and procedures of UAE.

 

 

 

  1. TERM AND TERMINATION

 

  1. Term and Termination. These Terms shall continue in effect for as long as you use or access the Service or until these Terms are terminated in accordance with this section.

 

  1. Termination by Us. We may terminate our service including but not limited to a breach of Terms:

  1. You have failed to pay invoices when due and continue such payment default for 15 calendar days or more after receipt of Ours written notice of late payment etc.

 

  1. Consequences of Termination. Upon termination of these Terms:

We will invoice You for any outstanding amounts due and payable by You, and You shall pay all such amounts in accordance with these Terms and the relevant invoice;

 

  1. DISCLAIMER OF ALL WARRANTIES

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE”. THE SERVICE IS PROVIDED WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF TITLE, NON-INFRINGEMENT, INTEGRATION, MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, AND ANY WARRANTIES IMPLIED BY ANY COURSE OF PERFORMANCE OR USAGE OF TRADE, ALL OF WHICH ARE EXPRESSLY DISCLAIMED. AMAZON ATTESTATION SERVICES AND ITS AFFILIATES, LICENSORS AND SUPPLIERS DO NOT WARRANT THAT: (A) ANY INFORMATION WILL BE TIMELY, ACCURATE, RELIABLE OR CORRECT; (B) THE SERVICE WILL BE SECURE OR AVAILABLE AT ANY PARTICULAR TIME OR PLACE; (C) ANY DEFECTS OR ERRORS WILL BE CORRECTED; (D) THE SERVICE WILL BE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS; OR (E) ANY RESULT OR OUTCOME CAN BE ACHIEVED. USERS USE OF THE SERVICE IS SOLELY AT ITS OWN RISK.

No Infringement of Laws. Each party represents and warrants that it has the legal power and authority to enter into these Terms with the other, and its execution and delivery of these Terms does not violate Applicable Law or any other agreement to which it is a party or by which it is otherwise bound.

Without limiting Our express obligations in these Terms, We do not warrant that Your use of the Services will be uninterrupted or error-free.We cannot guarantee that Our security procedures will be error-free, that transmissions of Your data will always be secure, or that unauthorized third-parties will never be able to defeat Our security measures. We will not be liable for delays, interruptions, service failures, or other systems outside Our reasonable control. You may have other statutory rights, but the duration of statutorily required warranties, if any, will be limited to the shortest period permitted by Applicable Law.

 

  1. MISCELLANEOUS

 

  1. Waiver. A waiver by either party of any term or condition of these Terms or any breach thereof, in any one instance, will not waive such term or condition or any subsequent breach thereof.

 

  1. Severability. If any of these Terms should be determined to be illegal, invalid, or otherwise unenforceable by reason of the laws of any state or country in which these Terms are intended to be effective, then to the extent and within the jurisdiction which that Terms are illegal, invalid or unenforceable, it shall be severed and deleted, and the remaining Terms will survive, remain in full force and effect and continue to be binding and enforceable. Our obligations, if any, with regard to the Site and Services are governed solely by the agreements pursuant to which they are provided, and nothing on this Site should be construed to alter such agreements.

 

 

  1. Notices. You agree that any notices required to be given under these Terms by Us to you will be deemed to have been given if delivered to the e-mail address or with the text You specified when visiting our Site or while purchasing the Services.

 

  1. No partnership or agency. Nothing in these Terms or any circumstances associated with it or its performance give rise to any relationship of employment, agency, or partnership between You and Us.

 

  1. Entire Agreement. These Terms (along with any and all associated appendices) are the final and complete expression of the agreement between Us and You regarding Your usage of the Service. These Terms supersede all previous oral and written communications regarding these matters, including any marketing materials or documentation provided by Us prior to the execution of these Terms, unless specifically referred to and incorporated in these Terms. No employee, agent, or other representatives of Us has any authority to bind Us with respect to any statement, representation, warranty, or other expressions unless the same is specifically set forth in these Terms. No usage of trade or other regular practice or method of dealing between the parties will be used to modify, interpret, supplement, or alter these Terms. All of these Terms apply both to the Service as a whole and any of the Service’s separate parts.

 

  1. CONTACT US

In order to resolve a complaint regarding the Site or to receive further information regarding the use of the Site, please contact us at:info@mofauae.com.

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